If you don’t see the “Customer Relationships” option in your settings, contact your Ariba Network account administrator and ask them to add this permission to your user role.By clicking "Accept" or “Agree,” you agree to all of the terms and conditions stated in this Agreement. Download the rules by clicking on the ‘download’ hyperlink Click on the tooltip if you need more information on a specific rule.Scroll down the page until you find “General Invoice Rules”.Find the customer you are creating an invoice for, and click the company name.Navigate to account settings and select “customer relationships”.Go to your user settings in the Supplier Portal.Watch this 2 minute video to learn where to find your customers’ invoice rules, or follow the step-by-step process below:
You can download the invoicing rules and refer to it as you create your invoice. It is best practice to check for your customers’ invoicing rules before creating an invoice.
Your customers’ rules may vary based on where different suppliers are located, and it will also depend on their own accounting processes and systems.įor example, some buyers will allow their suppliers to send non-PO invoices, or credit memos, some buyers will allow suppliers to cancel invoices or add attachment and more. When your customers onboarded on Ariba Network, they have set specific rules for what they will and will not accept for their suppliers’ invoices. However, more often than not, the errors that you are seeing are related to your customers’ specific invoicing rules. Understandably, it might seem like a technical glitch or system issue. You may have also seen errors when invoicing only some customers, but not all. As a supplier on Ariba Network, you might be trying to send an invoice to your customer but are seeing a number of errors.
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